Forced Social Engagement

Am I the only one that’s noticed a rise in app developers pushing customers into mandated relationships through Discord and Slack as “support” channels? It feels like a trend and I am not onboard with this investment in other people’s business. Sure, I love a good user forum, but Slack and Discord are garbage user forums. Not to mention that Discord is a privacy disaster. It feels lazy and opportunistic and I don’t like being cattle for developers.

Your app better be pretty stellar if I have to sacrifice convenience and privacy to give you feedback or get support.